24/7 support and monitoring for AWS infrastructures is the solution provided by our AWS Certified Cloud Experts that guarantees 24x7x365 proactive support and monitoring on AWS infrastructures. It has been designed for mission-critical services requiring customized SLAs and prompt intervention.
It consists of proactive monitoring, the takeover of the warnings, support, and remediation activities, according to a guaranteed customized SLAs. It includes the preparation of periodic reports based on the status of the services and the critical issues encountered.
A team of AWS Certified Cloud Experts, able to promptly intervene to ensure the high availability of your services, provides the support for AWS infrastructure. At a flat rate, you get guaranteed SLA and an unlimited number of interventions.
Mission-critical services and online businesses that need to be continuously up & running day and night can’t definitely afford even a minute of downtime, especially on weekends or during the holidays. Even if the Cloud ensures you a significant advantage in terms of automation and ease of management, this is not enough. When it comes to monitoring and support for critical systems, it is essential to find a partner able to ensure the assistance you need for your AWS Cloud infrastructure all time you need it. beSharp puts at your disposal all its experience in managing AWS Cloud infrastructures through proactive support services, available 24x7x365. Our team – counting over twenty AWS Professional Certified Cloud Experts – guarantees a prompt taking in charge of warnings at any time, day or night, through customized levels of service according to your needs. We easily integrate our activity with AWS native monitoring systems such as Amazon CloudWatch, and with all the main commercial and open source applications, like Datadog, New Relic, and Nagios. Thanks to our advanced ticketing portal, you’ll always be able to know your reports’ status at a glance or to speed up the intervention when necessary by calling us or by taking advantage of the integration with all the leading Instant messaging services. We assign each customer a dedicated Technical Account Manager: as soon as we take charge of the infrastructure, a Well-architect review is performed on all the critical workloads, according to the pillars of performance, security, reliability, operations, and costs, and we run it regularly over time. Also, we periodically draw up reports about the use of the services according to which our Professional Services team can implement remediation activities or improvements on your services and infrastructure immediately.