CONTENT

1. INTRODUCTION

2. VISION

3. MISSION

4. STRATEGIC OBJECTIVES

5. MANAGEMENT COMMITMENTS

6. SPREAD, COMMUNICATION, AND RESPONSIBILITY

1. Introduction

Since 2011, beSharp has been guiding Italian companies to the Cloud. From small businesses to large multinationals, and from manufacturing to advanced tertiary sectors, beSharp helps the most avant-garde organizations implement innovative IT projects. The experience gained in each project has allowed us to become the Italian reference partner for Amazon Web Services, the world’s first and leading Cloud Provider. beSharp is a rapidly growing innovative SME that provides design, implementation, and management services for Cloud architectures to clients across all market sectors. These clients are united by the need for advanced IT skills, which are essential for implementing the most disruptive business models based on solid technological foundations.

Corporate objectives focus on consolidating our leadership position in the Italian market and expanding internationally into higher-spending markets where there is a strong demand for beSharp’s services (Germany, the Netherlands, and the USA).

To support its growth, beSharp considers it essential to operate within an appropriate and consolidated Integrated Management System. This system optimizes the resources utilized and systemically increases the efficiency of business processes. It ensures continuous customer satisfaction, the maintenance of the highest technological and organizational standards for information security, and an inclusive and equitable work environment where every individual, regardless of their personal characteristics, can express their potential and grow both professionally and personally.

For these reasons, beSharp has adopted a Quality Management System compliant with the UNI EN ISO 9001:2015 standard, integrating it with the requirements of the ISO/IEC 27001:2022 standard for information security, and with the requirements of the UNI/PdR 125:2022 reference practice for gender equality.

beSharp’s Integrated Policy is a direct reflection of the company’s vision, mission, objectives, and values. With this document, beSharp’s Management intends to communicate its commitments and how it plans to pursue them to all interested parties, both inside and outside the organization.

2. Vision

beSharp cultivates a vision of a future in which waves of disruption—radical transformations dictated by the introduction of new technological paradigms—will occur with increasing frequency. From the advent of the Cloud to Big Data, from the democratization of Artificial Intelligence to generative AI, these waves not only revolutionize the technology industry but also change the rules of the game for all businesses, regardless of the sector in which they operate.

3. Mission

We make IT run: we make things work. Our mission is to consistently be a reliable guide for enterprises in this ever-evolving landscape. For this reason, we are committed to thoroughly understanding the technological aspects of these transformations, anticipating their impact on business, and communicating this clearly and accessibly to our corporate clients. This has been demonstrated since 2011 by our pioneering role in introducing the Cloud to Italy, when we were the first to master emerging technologies, translate them into commercial opportunities, and guide businesses through this revolution. We are here to offer a clear vision and secure guidance in the sea of waves of disruption, helping companies navigate toward a future where constant change will be the new reality.

4. Strategic Objectives

• We aim to be the benchmark for companies looking to implement Cloud solutions.
• We aim to collaborate with the most technologically advanced organizations to develop innovative products and services, continuously enhancing our skills and competencies.
• We aim to grow as individuals and as a team, aware of the extraordinary milestones that can be achieved through mutual trust and teamwork.

To achieve these strategic objectives, we at beSharp apply the processes of our Integrated Management System. These are defined and periodically updated by our Management, taking into account the results of an integrated assessment designed to minimize risks associated with information security, protect the rights and freedoms of individuals, and ensure a high level of customer satisfaction. We constantly measure the outcomes against the objectives and the improvements we identify.

Embracing the spirit of standards for continuous improvement, one of the core values of our organization is: “Always aim for the best solution; avoid alibis and convenient compromises. Study and learn new things with passion whenever you have the opportunity.”

5. Management Commitments

beSharp’s Management has defined this Integrated Policy as a framework for setting objectives regarding quality, information security, and gender equality within the organization, and is directly committed to ensuring:

1. Customer Satisfaction: We are committed to understanding and exceeding our customers’ expectations by offering high-quality solutions that meet their needs. beSharp embraces the “customer obsession” policy of its main partner, Amazon Web Services. By providing a single point of contact for each client, it maintains an open communication channel between the client and the company to maximize information exchange and constantly improve the level of service provided. Furthermore, as an AWS partner, it closely monitors customer feedback received through the APN portal.
2. Innovation and Continuous Improvement: We promote an informal work environment and operate following the best practices of the agile methodology and the Holacracy organizational framework, which foster creativity and innovation and, consequently, the continuous improvement of our processes and services. We consistently set challenging yet achievable goals, ensuring they are measurable, up-to-date, and aligned with our organization’s strategic objectives, to truly verify if we are moving in the right direction.
3. Staff Awareness, Training, and Involvement: We invest in the continuous training of our personnel to ensure high-level skills and motivation. We train and raise awareness among our staff regarding information security practices and corporate policies, promoting a corporate culture oriented toward quality and security. Our Human Resources (HR) department is always listening to our people to gather issues, reports, and ideas for improvement.
4. Process Management: We implement a process-based approach to optimize the effectiveness and efficiency of our delivery. Our activities are documented and traceable, reflecting our continuously evolving organizational culture: if something does not work as it should, we change it and monitor whether the change has produced the expected results.
5. Regulatory Compliance and Adherence to High Security Standards: We comply with applicable laws and regulations, as well as contractual requirements, paying particular attention to ensuring compliance with information security requirements, implementing industry best practices, and ensuring high-quality customer service.
6. Data Protection: We are committed to protecting the confidentiality, integrity, and availability of the personal information we manage by adopting appropriate security measures to ensure high standards for our clients and all our stakeholders.
7. Risk Management: We identify, assess, and manage risks associated with quality and information security, implementing appropriate measures and improvement plans that allow us to increase customer satisfaction. As part of risk management, we also assess risks related to gender discrimination, unequal treatment, and the gender pay gap between women and men, defining specific prevention and improvement actions.
8. Incident Response: We have developed and maintain effective procedures to respond rapidly to information security incidents, minimizing their impact.
9. Supplier Selection and Management: We select reliable suppliers, evaluating them on the quality and security of the technologies and services they offer, in order to meet or improve our service levels. We monitor their performance to ensure compliance with contractual obligations, implementing corrective measures when necessary to maintain high standards of quality and security.
10. Gender Equality, Diversity, and Inclusion: We promote an inclusive corporate culture based on valuing individuals’ skills and respecting diversity. We guarantee equal opportunities for professional growth, training, career development, and access to roles of responsibility, regardless of any personal condition, including gender. We also promote training and awareness initiatives, aimed at all staff and particularly at management roles, on the topics of gender equality and gender stereotypes. We combat all forms of discrimination, harassment, or disrespectful behavior, fostering an equitable work environment oriented toward people’s well-being.
11. Fairness in Human Resources Management Processes and Measurement of Gender Equality: We adopt objective, transparent, and meritocratic criteria in the processes of selection, hiring, onboarding, performance evaluation, assignment of responsibilities, career progression, and corresponding economic compensation. Furthermore, operating in an industry with a historically strong male presence, we pay particular attention to how we present ourselves externally and how we write our job postings to attract the best talent available on the market. We periodically monitor indicators related to gender representation in organizational roles, pay equity, and training, to identify any disparities and define consequent improvement actions.
12. Work-Life Balance and Well-being: We promote organizational models and tools that foster work-life balance, organizational well-being, and full employee participation in company activities, including through the measures described in the Corporate Policy for Parenting and Work-Life Balance. We support flexible working and corporate welfare initiatives consistent with people’s needs and the organization’s social sustainability goals.

6. Spread, Communication, and Responsibility

beSharp’s Management is responsible for defining and maintaining this policy as a guideline for setting the organization’s objectives. Therefore, the Management:

• communicates it clearly to all staff during the onboarding of new hires and through dedicated training sessions and internal communication tools, so that it is truly understood, shared, and applied by everyone, at every level;
• makes it transparently and accessibly available to interested parties by publishing it on the internal wiki and the corporate website;
• regularly verifies its validity and adequacy, updating it based on organizational and regulatory changes, and contextual needs gathered through continuous dialogue with all interested parties;
• ensures the availability of the resources necessary for the proper functioning of the management system and for achieving the objectives of the improvement plan.

The concrete implementation of the Policy is entrusted to the Function Managers, who have the task of:

• managing and coordinating resources so that every activity is carried out in compliance with the requirements of the Integrated Management System;
• promoting behaviors consistent with the corporate values and strategic objectives of the organization, as well as with the assigned team and individual goals;
• carefully monitoring results and reporting any deviations to promptly activate corrective or ameliorative actions.

Management, for its part, maintains an active role by:

• promoting transparent and participatory communication to facilitate the involvement and awareness of all staff;
• systematically verifying the results achieved, comparing them with the established objectives;
• committing to respect and enforce the principles and rules of the management system, integrating them with the company’s strategic priorities;
• maintaining focus on satisfying the explicit and implicit requirements of the customer, on data protection, and on information security, while overseeing the inclusivity and fairness of the processes and behaviors adopted within the organization.

For specific aspects related to gender equality, in compliance with UNI/PdR 125:2022, Management has established a Steering Committee composed of a member of Management, the Human Resources (HR) Manager, and the Internal Representative for Gender Equality. This committee is tasked with overseeing the adoption and ongoing maintenance of this Policy and the implementation of its strategic plan. The HR Manager, with the support of the representative, is responsible for overseeing the implementation of the principles and commitments expressed in this policy in the performance of daily activities.

This Integrated Management System Policy is approved by beSharp’s Management, updated as of July 24, 2026, and published on besharp.it