24/7 Support and monitoring for AWS infrastructures
Sleep soundly: your most critical applications and services are monitored 24/7 by a team of Cloud Experts who keep their eyes wide open!
I have a dream…
And certain things rob you of your sleep... if your online business works day and night, you know you can't afford even a minute of disruption, especially at night, on weekends, on holidays, during vacation...
Why worry about and monitor your Cloud services when someone can do it for you?
With beSharp's 24/7 support service, you are guaranteed constant and proactive monitoring of your Cloud infrastructure and can focus on activities that bring value to your business.
24/7 support and monitoring for your AWS services
The Cloud gives you a great advantage in terms of uptime and ease of management, but still leaves an infrastructure to monitor and manage.
This is why we created a proactive support and monitoring service, designed specifically for AWS infrastructures.
Thanks to the best practices developed within DevOps and to a rapid response team composed of AWS Certified Professionals, you can now count on our enormous experience managing Cloud infrastructures, available twenty-four hours a day, seven days a week.
AWS itself has given beSharp Advanced Partner status, guaranteeing the value of the monitoring, automation and proactive support solutions that beSharp offers its customers.
Entrust your infrastructure and services to beSharp's Cloud Experts
- 24/7 support and monitoring
- Taking charge with guaranteed SLAs
- Monitoring of AWS resources such as RDS, Elastic Load Balancing, API Gateway, Lambda, Redshift, and many others
- Custom alarms developed specifically for AWS infrastructures and services
- Possibility of application monitoring on the most well-known enterprise applications
- Centralized ticketing portal
- Centralized log collection and log analysis
- Possibility of defining engagement rules shared between the beSharp team and the customer's team
PROACTIVE MANAGED SUPPORT
- Taking charge of the infrastructure with a free initial assessment
- Definition and implementation of updating and maintenance plans
- Updates and routine maintenance performed proactively
- Analysis and resolution of the most common factors of malfunctions
- Taking charge of the most common user reports (creating new users, updating firewall rules, changes to security groups...)
- Quarterly review of IAM rules and validation of account accesses
- Managed backup of all EC2, RDS instances and other services
- Possibility of cross-region replication for geographical disaster recovery
CLOUD EXPERT TEAM
- Periodic report on the security of the Cloud infrastructure
- Periodic report on the best implementation practices of Cloud services
- Periodic report on consumption and use of Cloud services
- Available for telephone support and real-time collaboration
- Each team member has 2+ years of AWS experience and 2+ AWS certifications
- Monitoring and support according to Agile and DevOps methodologies
- First and second level support
AWS Support GDPR compliant
Our legal team has prepared a support contract that respects the European regulation on privacy and the protection of personal data, which came into force on May 25, 2018.
Are you ready to forget about managing your Cloud infrastructure?
Secure your cloud infrastructure today, get 24/7 support starting at € 2,990.00 a month.